Frequently Asked Questions

Can I be guaranteed you'll find a housekeeper for me?

In our database we have a lot of caregivers and housekeepers who are prepared to help you. At the moment you apply for a housekeeper, we will immediately search for a housekeeper that suits your wishes. It might be possible we don't find someone who meets your demands when you apply for a housekeeper. When that's the case, we'll let you know within 11 days after your request, you won't pay any agency costs.

What jobs can I expect of € 12,50?

The rate of € 12,50 covers all kinds of housekeeping tasks you need like cleaning, washing, working in the garden or helping shop.

Is there any kind of control on the housekeeper?

When a housekeeper applies for a job we let him/her fill in a form. When you are looking for a housekeeper, we search for a housekeeper who suits your wishes. Because of the much data we have of the caregivers, we can quickly check if we have an appropriate help for you. In the end you plan an interview to get to know each other and see if you get along.

Our caregivers are 16 years and older, age requirements are possible.

What can I do when the housekeeper doesn't suit my wishes?

When the help doesn't meet your demands or you can't get along with the housekeeper, you can request for a new help. When this housekeeper still doesn't suit your wishes, we will search for another housekeeper again.

What are the total costs of a housekeeper?

When you register on the website you won't pay anything until we introduced you a housekeeper. Then you'll receive an invoice of the agency costs. If we don't find anyone, you won't pay anything. Furthermore you'll pay the hour rate of € 12,50.

How do I pay for my subscription?

Your payments will be automatic.

I don't have a housekeeper yet, do I need to pay already?

No. Your payments will start as soon as we found a housekeeper.

I want to end my subscription, how do I do that?

Your subscription runs for at least one year. After this year, you can end your subscription every month. You can do this in your personal account.

Do I have to pay you or do I pay the housekeeper?

You only pay us the agency costs, you have to pay the housekeeper the hour rate of € 12,50 per hour.

Do I have to take care of the cleaning products?

Yes, you have to provide cleaning products.

I would like to give a housekeeper as a present, is that possible?

Yes, giving a housekeeper as a present is very original. We provide you the possibility to give someone a housekeeper for several hours. Read the website www.schoonmaaksterkado.nl for the possibilities (only in Dutch).

Are you also active in my hometown?

We mediate in the whole country. (The Netherlands)

Do I have to report my housekeeper to the Tax Authority?

You have to report your housekeeper to the Tax Authority if he/she is working for you three days or more. If this is the case you have to do the payroll preparation yourself. If you don't want, or can't do the payroll preparation yourself, you can contact us. We can, if desired, contact an administration office.

If you have a housekeeper less than three days a week, you don't have to pay wage tax and premiums. In this case you don't have to charge VAT.

You do have to specify the income of your housekeeper at the Tax Authority.

What about a contract between me and my housekeeper?

When you hire a housekeeper, you legally have a contract of employment with this person. This can be a verbal agreement or a written agreement about the content of work, the payments, working hours and so on. You can use our standard contract which you can download as soon as you've submit a request.

Is my housekeeper responsible for damage?

There are two different kinds of damage; damage to your housekeeper and damage to your interior.

  • You have to make sure you create a save work environment for your housekeeper. This includes save cleaning products, cleaning gloves, a step ladder and so on. If your housekeeper incurs damage in spite of your preparation, you can embed the liability insurance.
  • When the housekeeper causes damage to your interior accidentally during the activities, this will also be covered by the liability insurance. You never have the right to ask a compensation of your housekeeper.

Our subscription contains compensation for damage or theft caused by the housekeeper during worktime.

What can I do if I have a complaint?

When you have a complaint, you can contact us at any time. Our employees will attend to it and they will search for the best solution, together with you. If you aren't happy with the solution, you can fill in our complaints-form. Our management will look at the case again.

What should I do if my housekeeper is sick?

If your housekeeper is sick, you will make an appointment for another day together. Of course your housekeeper has to let you know she's ill on time. You don't have to pay your help for hours she/he is not working.

If your housekeeper is ill for a longer term, you can apply for a new help. Because we offer you a one year warranty, you don't have to pay if your housekeeper is ill in that first year.