Frequently Asked Questions
Do you always find me a housekeeper (m/f)?
We have the largest database of housekeepers in the Netherlands. It is possible that at the time of your request, we do not have a housekeeper (m/f) who meets your requirements. If this is the case, you will be notified within 11 working days after submitting your application.
What can I expect from my housekeeper (m/f) for the hourly rate of € 14,50?
All tasks in and around the house that a housekeeper (m/f) can do for you. This could include cleaning tasks, laundry, garden work or getting the groceries.
What age is the housekeeper (m/f)?
Our housekeeper (m/f) are at least 16 years old.
What if the housekeeper (m/f) doesn't meet my requirements?
We will look for a housekeeper (m/f) who matches your request. You can let us know if you are not satisfied with the help. We will then look for a new candidate. This is included in the cleaning subscription. You don't pay a surcharge.
Why do I have to pay the monthly subscription?
The cleaning subscription ensures that you have a housekeeper (m/f) in your home without any worries:
- Fund in case of damage caused by the housekeeper (m/f);
- Replacement of the housekeeper (m/f) if he or she quits;
- Account with online administration.
How do I pay for my subscription?
I don't have a housekeeper (m/f) yet, do I already have to pay monthly?
How can I cancel my subscription?
Do I pay you or the housekeeper (m/f)?
You pay the housekeeper (m/f) directly. You always pay the housekeeper a standard hourly rate of € 14,50. Your housekeeper (m/f) does not have to pay anything to us. Make arrangements with the housekeeper about the payment of the hours worked. You pay the monthly subscription to us directly.
Do I have to provide cleaning products myself or will the housekeeper (m/f) bring them?
You have to arrange cleaning supplies yourself. Through us, you can get discounts on quality cleaning products.
Are you also active in my city?
We are active throughout the Netherlands, including in your hometown.
Do I have to report my housekeeper (m/f) to the tax office?
If your housekeeper works for you up to three days a week, then he or she falls under the 'exempt house staff' scheme. All work that takes place in and around the house falls under this scheme. In concrete terms, the scheme means that you, as the client, do not pay any wage tax and contributions if you work with the same housekeeper for a maximum of three days a week. The housekeeper does not have to register with the Chamber of Commerce and does not have to charge VAT.
You do have to register your housekeeper (m/f) with the Tax and Customs Administration if he or she works with you four or more days a week. In this case, you also have to handle the payroll yourself. Make sure you register your housekeeper with the Tax Administration in time. If you cannot or do not want to do the payroll administration yourself, you can contact us. We can then put you in touch with an administrative office if you wish.
Is my housekeeper (m/f) liable for damage?
No. Our subscription includes a fund for damages. You can make a damage claim via this compensation. If the damage is not covered by your own insurance, you can fall back on this compensation.
What can I make a complaint?
You can contact us. Our staff will handle your complaint and work with you to find an appropriate solution. If you are not satisfied with the handling of the complaint, you can fill in our complaint form. Your complaint will be handled again by the management.
What should I do if my housekeeper (m/f) is ill?
Your best option is to agree on a new day to make up the hours. According to Dutch law (art. 7:629 paragraph 2 BW), you have to continue paying 70% for the first six weeks. Of course, this is not necessary if the missed hours are made up. Every housekeeper in the Netherlands is entitled to continued payment in case of illness.